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FAQ
Order & shipping
How do I order?
To place an order, please reach out to us via email at info@solumjewelry.com or contact us through Instagram.
How do I pay?
As all of our jewelry is made to order, we must verify our inventory before confirming any orders. After we confirm availability and receive your shipping details, we’ll issue a PayPal invoice that needs to be paid within 24 hours. We will begin processing your order as soon as the payment has been completed.
Can you customize jewelry?
Absolutely, we can customize within our designs! Since all of our jewelry is handcrafted and made to order, we’re happy to incorporate your ideas into the pieces. You can select various colors for gemstones and cords, as well as indicate your desired size and length. However, there may be some restrictions regarding certain materials or element that we can’t accommodate. If that happens, we’ll inform you accordingly.
Please keep in mind that customized jewelry cannot be returned; refer to our return policy below for more details.
What makes your jewelry unique?
That’s primarily a question for our customers to ponder, but if we were to take a stab at it, we’d say it’s reflected in our name: Solum Jewelry. “Solum” is Latin for “only.” Our brand focuses exclusively on jewelry, and we aim to keep our designs both simple and captivating. We prioritize simplicity in crafting our pieces using well-established techniques and materials while ensuring they remain intriguing through the use of diverse colors and textures that help them stand out. Our goal is to create jewelry that can be recognized even before you see the tag – wouldn’t that be every jeweler’s dream?
What metals do you use in your jewelry?
Nearly all of our metals are sourced from recycled materials, which means they have been repurposed from existing metal items. This approach is more environmentally friendly as it decreases the demand for extensive mining and consumes considerably less energy compared to newly extracted metals.
What gemstones do you use in your jewelry?
Our Expression collection features more than 30 unique types of gemstones, all sharing a few key characteristics: they are meticulously cut, shaped, and polished by hand from our gemstone supplier and are entirely natural. While some may undergo heating to enhance their color and luster, none have been dyed. Partnering with a reliable supplier who can meet our specific needs is essential for producing uniform, high-quality jewelry that truly deserves the title of heirloom pieces.
Our Eminence collection features entirely 100% natural, unheated sapphires sourced from the world’s sapphire capital: Sri Lanka. We take immense pride in showcasing a diverse selection of these natural gems across all our stone-set jewelry items, ensuring that each piece is truly unique. Given that as much as 98% of gem-quality sapphires on the market today undergo heat treatment, unheated sapphires are regarded as rarer than diamonds!
Where do you ship?
We provide shipping to all nations within the European Union.*
*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Bland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
What is your shipping price?
The cost of shipping is already factored into the price of the jewelry, so there are no additional charges beyond the total amount.
Do I have to pay any import fees upon arrival?
No, because we exclusively ship to countries within the European Union,* there will be no additional charges upon delivery.
*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Bland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
What’s the shipping time?
The completion time for each jewelry piece varies. Please allow a minimum of three weeks for the handmade production process, plus an extra week for shipping. If your order is expected to take longer than this, we will inform you prior to processing your payment.
How do I track my package?
After your package is dispatched, you will receive an email containing the tracking details.
Can I pay extra for express shipping and/or shipping insurance?
If you require express shipping, please inform us when placing your order, and we will provide a quote. There is no need to purchase shipping insurance, as our included shipping option already covers it.
Return & cancellation
What is your return policy?
If the piece has not undergone any customization,* it may be returned within 14 days of delivery, as long as it is in the same condition you received it and is sent back with its original box and packaging. Please keep in mind that the return must be shipped at your cost using a traceable shipping method to the address we provide once your return claim is approved. You can reach us at info@solumjewelry.com or send us a message on Instagram. A return fee of €20 will be deducted from the amount to cover our shipping and handling expenses.
If the piece has been customized,* it is not eligible for return. However, please feel free to contact us if you have any questions or concerns; we will do our utmost to address your inquiries and accommodate your needs!
*Customization encompasses, but is not limited to, personalized sizes and colors that fall outside our standard selections. Necklaces from our Expression collection created using the color palette derived from a photograph you provided are classified as customized jewelry and are therefore non-returnable. Please be aware that we will send you an image for verification to confirm the design and size before completing the piece and shipping it to you.
What is your cancellation policy?
Once your payment is processed, we will begin the handmade creation process shortly thereafter. We kindly ask that you make only deliberate purchases when ordering from our handcrafted business, as we strive to utilize the appropriate amount of materials based on our production estimates. That said, if your item is not customized (please refer to the previous question and answer regarding our return policy), we can cancel your order. Please reach out to us promptly via email at info@solumjewelry.com or send us a message on Instagram.
I didn’t receive my jewelry, what should I do?
Please reach out to us immediately at info@solumjewelry.com or send us a message on Instagram, and we will assist you!
My jewelry arrived damaged, what should I do?
Please reach out us within 3 days of receiving your order by emailing info@solumjewelry.com or messaging us on Instagram, and we will be happy to assist you!
